Me and my best friend stayed here for a week while attending a film festival and had a totally amazing stay.
One thing that wasn’t made clear to me at the time of booking was that they try to take all the money for the booking the day before you check-in. Everywhere I looked on my booking said that we paid when we checked-in but the day before, I found that the first nights charge had been taken from my account. When I called them to find out what was going on, they said that they tried to take the full amount and when it was rejected, they took the first night charge so that I could keep my booking. I wasn’t happy at all as I was under the impression we paid on check-in, the man I spoke to said he was sorry that it wasn’t made clear to me before but that is the process. It was lucky that I had the money for the first night in my account or I could of lost the booking all together.
The best way to get great room rates is to sign up to Hilton Honours to get emails about sales and offers. When I first went to book the hotel, I kept finding it for £140 a night which I thought was good considering it’s location but then I got an email saying they were having a sale. I logged in and found the same room for £99 a night, you can bet I booked it pretty sharpish to secure the cheaper rate.
One thing I will say about this hotel is that it is grand, I don’t think I’ve stayed anywhere like it, it was so luxurious. There was never a thing out of place, it was kept spotless the whole time that we were there.
Checking in was easy enough at the check-in desk, it was very quick. We could check-in on the Hilton app, could of picked our room as well which I thought was amazing.
Our room was a twin room with an en-suit bathroom. There was a small fridge, nice big TV, a desk, wardrobe, safe, small table and chair, kettle, a sideboard with storage space and a hair dryer. It was a good size with plenty of room to move around. The bedrooms were really comfy as well, we both took advantage of the extra pillows in the wardrobe. We went to the Morrisons nearby and filled the fridge up with our own fruit, snacks and drinks.
The bathroom was big, nice big bath/shower, a huge big mirror as well, took up one wall above the sink. I did get stuck in the bathroom though, the door kept getting stuck until one morning, I couldn’t get it open again. My friend tried to open it from her side but no luck so we had to ring down to reception and they had someone from maintenance up to our room within 5 minutes. It took him a few minutes to get me out and fix the door.
The room was cleaned every day and left very clean and tidy.
The breakfast was amazing, there was just about everything you could want. It was buffet style so you just had to help yourself of anything you wanted. You could have a full English breakfast, cereals, waffles made exactly how you like them, lots of fruit juices, teas and coffees. There was loads of fruit, different types of breads, porridge and loads more. We could of had something different every day and still not eaten everything that was available.
You need to be seated at a table so when you go to the breakfast room, there is a podium where you wait and then a member of staff will take you to an available table. Then you can go up to get the food you want when you are ready.
There is always staff available to help you if you need it, we were getting back at 1am sometimes after seeing the last film and there was always someone on reception to greet us with a smile.
The wifi is free and it is an amazing connection anywhere in the hotel at any time of day. We never once had a connection problem or found it was slow.
There is a bar in the main lobby which looked very nice but we were out all day and back in the early hours so unfortunately didn’t get to go in there when it was open. There was lots of very comfy looking seats though, I think it would have been nice in there is the evening as somewhere to just chill out and have a drink.
We stayed there over August bank holiday so it was busy with people from all over the world. It was Notting Hill Carnival as well so that’s a big reason that it was so busy.
I would gladly stay here again, it was such a great stay.
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